NORTH RALEIGH AUTOMOTIVE & RADIATOR

919-834-7300 | 5312 Atlantic Springs Rd Raleigh, NC 27616

PRIVACY POLICY

This privacy policy sets out how North Raleigh Automotive & Radiator uses and protects any information that you give North Raleigh Automotive & Radiator when you use this website. North Raleigh Automotive & Radiator is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. North Raleigh Automotive & Radiator may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9/10/2020. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customize the website according to your interests.
We may provide your information to our third party partners for marketing or promotional purposes.
We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What Our Customers Are Saying

Professional Advice

I usually look at the reviews for places that I've never used before. I found the service and the personnel here exactly as stated on the yelp reviews. Woody was right on target when he provided an on phone analysis of what my radiator problem was. He also provided a range of what the cost might be. I was especially impressed with the time in which it took for them to do it. My vehicle was in their shop by ten am and completed by 4:30 pm.

Ed T., 06/12/2017

Great Customer Service

Fantastic business. I will bring my car here for as long as I'm in this area. They are very straightforward, could have raked me over the coals and absolutely did the opposite. My car was leaking coolant and I couldn't find the leak. Brought it here, two days later get a call saying all they can find was a small leak from a clamp on the hose. They tightened it and got me back on the road that very day they called. I will recommend this place to everyone. Thanks guys!!!

Jeff H., 02/27/2018

Honest Auto Shop

I have found my mechanic. Saw that these guys had nothing but good reviews, so I called to ask if I could drop my car off after hours because I work 9-6 every day. I dropped my car off on Monday night, and on Tuesday by 10 am a mechanic had called me to ask for some more info on what was wrong with my car. Woody called back about mid-afternoon to let me know that while they believe it's the compressor, they did not feel comfortable performing such an expensive repair when they weren't 100% sure and when my car was still running mostly fine and blowing cold air. Most other places around here would've happily taken my hundreds of dollars! I appreciated the honesty so much, as that's very rare these days... especially in the auto repair industry. He took my payment for the diagnostic over the phone and said that once my compressor fails, I can use the amount I paid as a credit towards my repair. These guys are super honest and the whole process was so easy and seamless. While it kind of sucks that my car isn't fixed, it still works and I'm not out hundreds of dollars! Super appreciative and I will certainly be here for future repairs and maintenance.

Layla M., 07/20/2019

Fast and Courteous

I got a 1980 Fiat Spider 124 with radiator trouble. I call and spoke to Woody and ask me to get it there and next day was done. Kudos to Woody. Thank you !!!

Xavier G., 05/28/2020

Best Auto Shop

North Raleigh Radiator is the best! My family has been going to them for years, and I have personally taken two of my vehicles to them over the years. They are honest, reliable and kind. As a lady, it feels intimidating to find an auto shop that you can trust. I've gone to other automotive shops in the area who have tried to sell me things that my car hasn't needed, but Neal and Woody have never tried to do that (they just shake their heads at the other guys) and have been my go to for a second opinion when it comes to what repairs I actually need. They are also more accommodating than other shops, as it's been easier to find a time slot when my car needs attention. I will continue coming here for as long as they are open! You will not be let down or disappointed. They are truly the best in the area.