NORTH RALEIGH AUTOMOTIVE & RADIATOR

919-834-7300 | 5312 Atlantic Springs Rd Raleigh, NC 27616

What to Do After a Car Accident

How to Appropriately Respond to a Car Accident

To ensure the safety of yourself and others. If you are involved in an accident, it is important to stay calm and assess the situation. If anyone is injured, call 911 immediately. Even if there are no obvious injuries, it is important to seek medical attention to be checked out for any hidden injuries.

Ensure Safety First:

The immediate priority after an accident is safety. If possible, move your vehicle to a safe location, turn on hazard lights, and check for injuries among yourself, passengers, and others involved. Call 911 for medical assistance if necessary.

Notify Law Enforcement:

Contact law enforcement as soon as possible. It's crucial to report the accident to the police as they will create an official accident report, which can be valuable for insurance claims and legal purposes later on.

Exchange Information:

Exchange contact and insurance information with the other parties involved in the accident. Gather names, phone numbers, license plate numbers, and insurance details. It would be ideal to be polite and cooperative during this process. Also, make sure to get information from any witnesses as well.

Document the Accident:

Take photos and videos of the accident scene, including vehicle damage, license plates, road conditions, and traffic signs. This visual evidence can be essential for insurance claims. Write down details such as where the accident took place, what the weather was like, etc.

Seek Medical Attention:

Even if you don't feel injured immediately, it's advisable to seek medical attention. Some injuries may not show symptoms right away, and a medical evaluation can help in documenting any injuries related to the accident.

Notify Your Insurance Company:

Report the accident to your insurance company as soon as possible. Provide them with all the necessary details, including the other driver's information and the accident report number.

Avoid Placing Fault:

While it's essential to cooperate with the authorities and share information, avoid admitting fault or making accusations towards anyone involved. Fault determination is often handled by the insurance companies and legal processes.

Contact an Attorney:

If the accident involves significant injuries or complex liability issues, consider consulting an attorney experienced in personal injury cases. They can provide guidance on your legal rights and potential claims.

Keep Records:

Maintain detailed records of all accident-related expenses, such as medical bills, repair costs, and any missed workdays due to injuries. This documentation will be crucial for insurance claims and potential lawsuits.

Follow Up with Insurance:

Stay in communication with your insurance company throughout the claims process. Cooperate with their investigations, provide requested documents promptly, and keep track of claim progress.

Additional Notes:

When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.

Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

What Our Customers Are Saying

Professional Advice

I usually look at the reviews for places that I've never used before. I found the service and the personnel here exactly as stated on the yelp reviews. Woody was right on target when he provided an on phone analysis of what my radiator problem was. He also provided a range of what the cost might be. I was especially impressed with the time in which it took for them to do it. My vehicle was in their shop by ten am and completed by 4:30 pm.

Ed T., 06/12/2017

Great Customer Service

Fantastic business. I will bring my car here for as long as I'm in this area. They are very straightforward, could have raked me over the coals and absolutely did the opposite. My car was leaking coolant and I couldn't find the leak. Brought it here, two days later get a call saying all they can find was a small leak from a clamp on the hose. They tightened it and got me back on the road that very day they called. I will recommend this place to everyone. Thanks guys!!!

Jeff H., 02/27/2018

Honest Auto Shop

I have found my mechanic. Saw that these guys had nothing but good reviews, so I called to ask if I could drop my car off after hours because I work 9-6 every day. I dropped my car off on Monday night, and on Tuesday by 10 am a mechanic had called me to ask for some more info on what was wrong with my car. Woody called back about mid-afternoon to let me know that while they believe it's the compressor, they did not feel comfortable performing such an expensive repair when they weren't 100% sure and when my car was still running mostly fine and blowing cold air. Most other places around here would've happily taken my hundreds of dollars! I appreciated the honesty so much, as that's very rare these days... especially in the auto repair industry. He took my payment for the diagnostic over the phone and said that once my compressor fails, I can use the amount I paid as a credit towards my repair. These guys are super honest and the whole process was so easy and seamless. While it kind of sucks that my car isn't fixed, it still works and I'm not out hundreds of dollars! Super appreciative and I will certainly be here for future repairs and maintenance.

Layla M., 07/20/2019

Fast and Courteous

I got a 1980 Fiat Spider 124 with radiator trouble. I call and spoke to Woody and ask me to get it there and next day was done. Kudos to Woody. Thank you !!!

Xavier G., 05/28/2020

Best Auto Shop

North Raleigh Radiator is the best! My family has been going to them for years, and I have personally taken two of my vehicles to them over the years. They are honest, reliable and kind. As a lady, it feels intimidating to find an auto shop that you can trust. I've gone to other automotive shops in the area who have tried to sell me things that my car hasn't needed, but Neal and Woody have never tried to do that (they just shake their heads at the other guys) and have been my go to for a second opinion when it comes to what repairs I actually need. They are also more accommodating than other shops, as it's been easier to find a time slot when my car needs attention. I will continue coming here for as long as they are open! You will not be let down or disappointed. They are truly the best in the area.