NORTH RALEIGH AUTOMOTIVE & RADIATOR

919-834-7300 | 5312 Atlantic Springs Rd Raleigh, NC 27616

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 919-834-7300 or make an appointment online!

What Our Customers Are Saying

Professional Advice

I usually look at the reviews for places that I've never used before. I found the service and the personnel here exactly as stated on the yelp reviews. Woody was right on target when he provided an on phone analysis of what my radiator problem was. He also provided a range of what the cost might be. I was especially impressed with the time in which it took for them to do it. My vehicle was in their shop by ten am and completed by 4:30 pm.

Ed T., 06/12/2017

Great Customer Service

Fantastic business. I will bring my car here for as long as I'm in this area. They are very straightforward, could have raked me over the coals and absolutely did the opposite. My car was leaking coolant and I couldn't find the leak. Brought it here, two days later get a call saying all they can find was a small leak from a clamp on the hose. They tightened it and got me back on the road that very day they called. I will recommend this place to everyone. Thanks guys!!!

Jeff H., 02/27/2018

Honest Auto Shop

I have found my mechanic. Saw that these guys had nothing but good reviews, so I called to ask if I could drop my car off after hours because I work 9-6 every day. I dropped my car off on Monday night, and on Tuesday by 10 am a mechanic had called me to ask for some more info on what was wrong with my car. Woody called back about mid-afternoon to let me know that while they believe it's the compressor, they did not feel comfortable performing such an expensive repair when they weren't 100% sure and when my car was still running mostly fine and blowing cold air. Most other places around here would've happily taken my hundreds of dollars! I appreciated the honesty so much, as that's very rare these days... especially in the auto repair industry. He took my payment for the diagnostic over the phone and said that once my compressor fails, I can use the amount I paid as a credit towards my repair. These guys are super honest and the whole process was so easy and seamless. While it kind of sucks that my car isn't fixed, it still works and I'm not out hundreds of dollars! Super appreciative and I will certainly be here for future repairs and maintenance.

Layla M., 07/20/2019

Fast and Courteous

I got a 1980 Fiat Spider 124 with radiator trouble. I call and spoke to Woody and ask me to get it there and next day was done. Kudos to Woody. Thank you !!!

Xavier G., 05/28/2020

Best Auto Shop

North Raleigh Radiator is the best! My family has been going to them for years, and I have personally taken two of my vehicles to them over the years. They are honest, reliable and kind. As a lady, it feels intimidating to find an auto shop that you can trust. I've gone to other automotive shops in the area who have tried to sell me things that my car hasn't needed, but Neal and Woody have never tried to do that (they just shake their heads at the other guys) and have been my go to for a second opinion when it comes to what repairs I actually need. They are also more accommodating than other shops, as it's been easier to find a time slot when my car needs attention. I will continue coming here for as long as they are open! You will not be let down or disappointed. They are truly the best in the area.